I LOVE the Container Store!!!
I love the products, I love the shopping experience and I love the sales people. And now I'm learning why. The Container Store practices "Man In The Desert" Selling. The concept is outlined in detail in Kip Tindell's new book "Un-Containable".
The Container Store explains the process in brief detail on their website. To be clear, this is not traditional upsetting. It's all about the customer and his or her needs!
Susan - Man in the Desert Selling from The Container Store on Vimeo.
SERVICE ORIENTED SELLING
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