Bonus Post: L U V Shapes In Service Recovery

This post really fits in to what I talked about week before last when I posted on Service Recovery. Since I may not return to that topic soon and It does fit in with the whole February Theme of Loving Your Customers and Love In Business I will cover it here.

Last night on Jim Cramer's Mad Money he talked about the economy and stock market recovery coming in three shapes. Each shape had a brilliant corresponding thought as it applies to service recovery.

L shaped recovery - This is not really recovery at all. Your service is poor and you do nothing to recover. It is the worst of all options in sales, service, and stock markets.

U shaped recovery - This recovery is a little slow making the turn. But you and your company do follow up with the customer and make amends along with an appropriate apology.

V shaped recovery - The best of all worlds. It is fast, dynamic, robust action that completely restores your relationship with the client. In fact, it might even make the relationship better than it was before the service mistake.

Together they spell L U V. And like we talked about last week, L U V is always your choice.

Thanks Jim Cramer for your entertainment and stock market wisdom that can be applied to our personal sales business.