Everybody is writing about Zappos lately and I hate to be left out. If you've been marooned on a desert island somewhere in the south pacific, Zappos is an on line only shoe retailer. The Zappos Zeal for selling by serving has become legendary among their customers. If you'd like an inside view of what makes them tick, I'll offer 4 suggestions:
1. Check out Zappos leader Tony Hsieh's book "Delivering Happiness"
2. Check out the Zappos resource center called "Zappos Insights" at www.zapposinsights.com
This insider view of the company normally is subscription based (39.95 per month) but as of this post date you can get 3 months free while they are renovating the site.
3. Company Tours and Classes are offered at the Las Vegas Headquarters. Here's my advice... while you are in Vegas to take your wife to the Celine Dion show, head over to Zappos Headquarters...but make your reservation ahead of time. It books up pretty fast!
4. Order a pair of shoes and talk to one of their highly customer oriented servant sales people.