JOIN THE REVOLUTION!

Welcome to "SUCCESSPATH SELLING SERVICE ORIENTED SELLING", a site designed to "Revolutionize Your Approach To Sales and Marketing" . Our goals are to offer ideas and resources that will help you make increasingly high levels of income by offering increasingly high levels of service. This site is for corporate sales and marketing professionals, small business owners who sell, and direct marketers. It is for anyone who is tired of the old, manipulative "me first" and "get all you can" methods. Servant sales people sell their products, services, and themselves with refreshing and sometimes radical "How Can I Serve You?" attitudes and strategies. It is our hope to offer new, contemporary, fresh approaches, integrated with timeless principles that will give your customers "WOW" Experiences". In the process we hope to lead you toward tremendous career success, satisfaction, and significance. Topics we cover include all parts of a sales presentation, time management, creativity, people skills, competition, attitude and more... all from our unique "Servant Selling" perspective.



Sunday, January 31, 2016

Selling that Nurtures vs. Selling that Exploits

“The exploiter’s goal is money, profit; the nurturer’s goal is health – his land’s health, his own health, his own, his family’s, his communities, his country’s. Whereas the exploiter asks of a piece of land only how much and how quickly it can be made to produce, the nurturer asks a question that is much more difficult: What is the carrying capacity? (That is: How much can be taken from it without diminishing it? What can it produce dependably for an infinite amount of time?) …The exploiter typically serves an institution or organization; the nurturer serves land, household, community, place.”
~Wendell Berry


Exploitive selling has been all too common and Nurture Selling all to rare. Profit and commissions are not eliminated as a concern for nurturing salespeople. The nurturing salesperson should expect to have a decent living from their work. But the primary motivation of the nurturing salesperson is to Sell Well not Sell for Wealth. Nurturing salespeople must be excellent at their craft. They must be independent and willing to go against the common culture that has dominated the world of selling for too long.

Tuesday, January 26, 2016

Ignition - Interview with Wes Schaeffer

Selling is a Calling
Serving is it's Purpose
Questioning is the Process
A Sale may be the Solution




Monday, January 4, 2016

The Language of Selling - Part 2


I remember a mentor of mine when I was in real estate correct me on this.  I was having a discussion and I showed him my “hit list” of targeted prospects. 

He said, “Hit list, who wants to be your next hit?  “These are real people, real families who will be going through one of the most emotional transactions of their life, involving probably the most vital asset they own, their home.  Until this list is considered a list of families that you will help, protect and fight for next, they will not be interested in anything that you have to say.”

That was great advice!

And it wasn’t just a change of words, it was an entirely different philosophy, mindset and emotional approach in every conversation and interaction.  Instead of “pitching” we’re talking.  I was inquiring about their dreams, hopes, fears and worries were.  And listening… then I looked for all sorts of ways that I could help them, not just in their direct real estate needs, but in their lives. 

The by-product of that was that I became a valued and trusted relationship.  They heaped their real estate business on to me and became avid enthusiastic referral advocates. 

When you seek to give, help and assist others, it activates the power and unconscious force of reciprocity.  It goes back to the golden rule that Zig Ziglar taught us.  “You can everything in the world that you want, if you just help enough other people get what they want.”   Don’t just treat this as a clever saying.  Seriously embrace it. 

Look at every relationship you have in your life to discover what their goals and hopes are, what their pain and problems are and how you can help.  That shift of mindset and behavior will transform your sales results.  And, this is a much easier way to sell, a whole lot more fun, way more meaningful and rewarding. 


You aren’t out to sell anyone or anything.  You are out to discover what people need help with.  Then you go out and help them, a service you will be rewarded handsomely in sales revenue.  Your paycheck is a representation of the number of people you have helped.  The more you help, the bigger the number on your check.  If your sales check is small, you are not helping very many people.  If you want to raise the number on the check, raise the number that you help, period.

The Language of Selling - Part 1


Success Magazine has been a favorite of mine for several decades. Darrin Hardy has been the most recent editor and these thoughts really fit with our philosophy here. It is from an interview in the accompanying cd on the February 2011 issue.


The Language of Selling

Evaluate every sales communication touch point in your business and be sure they deliver the effective sales message to optimize all your opportunities.

The language you use in your sales communication is important.  This isn’t really a semantics issue as it is a mindset issue.  How you hold these words in your own mind will change your entire approach to the customer.  Changing the word I to We, Proposal to Agreement, Cost to Value and Time to Opportunity can be helpful. 

I’m going to offer you the change of words that I think could be the biggest change of perspective on how you see, experience and effect sales from this point forward.  This shift could cause you to deliver more value and earn more money than you ever imagined in sales and in every human communication. 

Right now, write down these four letters:

S E L L

Now cross them out…

S E L L

And replace them with these four letters:

H E L P

Instead of selling, focus on helping. 

When you change your perspective from how can I sell them to how can I help them, and truly operate from that mindset, the floodgates of sales revenue will open up to you. 



Saturday, January 24, 2015

Two Kinds of Hustle - Seth Godin Post

Seth Godin Always Has Something Valuable To Say To Sales People!


There's the hustle of always asking, of putting yourself out there, of looking for discounts, shortcuts and a faster way. This is the hustle of it it doesn't hurt to ask, of what you don't know won't hurt you, of the ends justifying the means. This hustler propositions, pitches and works at all times to close a sale, right now. This kind of hustler always wants more for less. This kind of hustler will cut corners if it helps in getting picked.

Then there's the hustle that's actually quite difficult and effective. This is the hustle of being more generous than you need to be, of speaking truthfully even if it delays the ultimate goal in the short run, and most of all, the hustle of being prepared and of doing the work.
It's a shame that one approach is more common (though appropriately disrespected), while the other sits largely unused.

To read this and other posts by Seth Godin go to:
http://sethgodin.typepad.com/seths_blog/2015/01/two-kinds-of-hustle.html 

Monday, October 20, 2014

"Man In The Desert" Selling - The Container Store

I LOVE the Container Store!!!

I love the products, I love the shopping experience and I love the sales people.  And now I'm learning why.  The Container Store practices "Man In The Desert" Selling.  The concept is outlined in detail in Kip Tindell's new book "Un-Containable".

The Container Store explains the process in brief detail on their website.  To be clear, this is not traditional upsetting.  It's all about the customer and his or her needs!

Susan - Man in the Desert Selling from The Container Store on Vimeo.

Sunday, October 12, 2014

Who Is The Sale Really About? - Bob Burg

Bob Burg is the author of my favorite book on selling title, "Go-Givers Sell More".  In this new video short, Bob shares more on the topic.

Sunday, September 7, 2014

Monday, May 12, 2014

Google Talk - "Selling With Noble Purpose" - Lisa Earle McLeod

I have posted several clips in an effort to introduce the ideas of Lisa Earle McLeod. This is a much more lengthy introduction to her research and thinking.

Friday, May 9, 2014

Servant Salespeople Don't Suck Time!

Lisa Earle McLeod often has some great insight that she shares in her weekly newsletter and I highly recommend her book, "Selling With Noble Purpose".  In her latest newsletter, she rants about an experience with one of the phone carriers.  She begins:

"When is it OK to interrupt someone who is sharing information that you don't need?

My cell phone battery was dying, and my plane was about to take off, I had 2 minutes to add international calling to my plan before I headed out.

Ms. Chirpy answered the call by describing how delighted she was to be serving me and how much (the cell phone carrier) cared about my business.  All of this before she asked me how she could actually help me.

How many hours a day do you waste having to listen to something that has no value?  

I'm sure the (cell phone carrier) rep was a nice person just trying to do her job.  Her clearly scripted intro was no doubt the result of some executive who thought that spending 30 seconds telling customers how valuable we are would be a better use of our time than actually helping us.

30 seconds might not seem like a big deal.  But when a customer wants something, and you make them wait so that you can give what is basically a sales pitch it sets the wrong tone for the interaction.

Companies with stellar customer service, like Apple, don't waste the customer's time with scripted niceties.  Their representatives are polite, but while this (cell companies) reps are still reciting their marketing jingle, the Apple rep has already started to diagnose the problem.  Ritz Carlton employees offer their famous signature "It's my pleasure" line after they provide you the service, not before.

Describing how wonderful you are is about your need to say it, not the receivers need to hear it."

Thanks Lisa!  Great Wisdom. 




Sunday, March 30, 2014

What Happened At Whole Foods When The Computers Went Down?

There was no storewide announcement of the problem, or its consequence. Cashiers simply told customers there was a computer glitch, bagged their groceries, wished them a happy holiday and a safe drive, and sent them on their way.

It was estimated that up to $4,000 in groceries were given away before the computers began working again.

The cashiers did not consult headquarters before making the decision and they heard no negative feedback from upper management. They were totally trusted to do what was right for the customers.

This story is from 2009 and still bouncing around the blogsphere.

Saturday, April 13, 2013

Are You A Giver or Taker?

To tee up this idea, take a look at this Video...



Adam Grant has written a fascinating book called "Give and Take". He takes a deep dive into research that overwhelmingly suggests givers get ahead, while takers lag behind. Below you'll find an interview...



Here is a link to the full New York Times article.

Friday, April 5, 2013

"Elevate the Experience" - Richard Weylman

Listen to Richard Weylman talk about "Elevating the Experience"...starting in the elevator!


Monday, March 11, 2013

The Go-Giver by Bob Burg

"The Go-Giver" and it's follow-up sales companion, "The Go-Giver Sells More" by Bob Burg are easily my 2 favorite business growth and sales books over the last decade. Way too much sales training is still about being clever... clever openings, clever questions, clever presentations and clever closes. Clever may sell sales training but I doubt if it sells too much more.

Over time, what really sells is great customer care, service, attention to detail and added value. In the clip below, Bob offers a really fun overview of his book... okay, maybe it's even clever. You can purchase it in our bookstore to your left.


Sunday, March 10, 2013

When You Think About Selling... What Image Comes To Mind?



I go through a lot of material each day to come up with material for blog posts, articles and books that I'm writing. One of my favorite sources is Scott Dinsmore and his "Live Your Legend" web-site and newsletters. Scott wrote an article about selling last week, that included this powerful image.

Scott writes, "Some call it sales, I call it helping... Because when done right, and applied to products and services you genuinely believe in, it makes the world a better place."

To Read Scott's Full Article Click Here

Saturday, March 9, 2013

To Sell Is Human

Daniel Pink is a favorite author of mine. I haven't had a chance to pick up his latest book, "To Sell Is Human". But based on the trailer, I'm believing it will fit right in with what we preach on this blog.

To Sell Is Human - Official Book Trailer from Daniel Pink on Vimeo.

Thursday, February 7, 2013

Comments On Coaching and Classes

The Purpose of this letter is to describe the benefits I enjoyed from my coaching experience with Dale Cobb. I had a very specific issue, which I needed help getting over the hump with. Our conversations were very helpful in keeping me on track and getting me to the finish line. I believe that Dale is a keen observer of the human condition and has the ability to reflect back an individuals thoughts and goals as one strives for success. I found the services offered by Dale to be timely and effective. In the future, I am sure I will be presented with challenges that require outside assistance. When that time comes,

I will not hesitate to call on Dale for his fresh bright and insightful guidance.


Thank You,
Joe Sexton
Managing Partner
CFR Executive Search
Chicago, Illinois


“Working with Dale has always been rewarding. Dale has always been on the leading edge developing new ways of marketing his products and services. Always willing to try new approaches and follow through... Always convincing.”

Fred Friday, Director of Operations Fundcraft Publishing
Memphis, Tennessee



"Dale has always impressed me with his integrity, marketing insights, compassion and follow through. He thinks outside the box, asks the questions that others fail to ask and has a real heart for training others to be the best they can be. You can count on Dale."

Tim Turner, Owner Turner Strategic
Atlanta, Georgia



“Dale is always the most prepared person in the room. He has the ability to listen and clarify the issue at hand. He is a creative, caring leader. He has always been a joy to work with.”


Beverly Sherman, Owner Creative Connections
Lansing, Michigan


I would like to take the opportunity to offer my recommendation for Dale Cobb. He has the remarkable ability to clearly listen to a problem, understand the issues and suggest a course of action that satisfies the needs of me and my clients. I cannot tell you how many times his advice was precisely what I needed to close a deal or carefully resolve a difficult situation. He is resourceful and creative in his teaching style. Over all he helped me to be more efficient and successful in my career.

Michael Ward

Sacramento, California


It has been an incredible experience for me having you as my coach. As a small business owner I have at times felt isolated and stuck in my own thinking. With your excellent coaching I have been able to expand not only my thinking about existing design practice but about the design and building industry and how I can enlarge my place in it.


Interior Designer
Carmel, California



Dale helped me with exploring perspectives, chunking them down, setting goals, action planning, and overcoming hurdles (professionally and personally). The coaching format has moved me from a dream to implementing an action plan.


Management Consultant
Greenbrae, California



I have found your coaching very helpful. I have been somewhat stuck in my career decisions, but with your understanding and focus I am now moving forward. I am now positive about my direction and the steps I want to take. The coaching has also helped my personal life. I thank you for being there for me now and in the future.

Retired Dentist
Meadow Vista, California


This is one of the most beneficial and rewarding classes I have attended. Thank You.


Comfortable casual feeling....Lots of laughter...Made classes fun and increased learning.


Everything was explained so clearly. I came away from the course having learned a great deal.


Very interesting, I've learned a lot... The material has given me a lot to work with.


I've enjoyed all the sessions and feel I received something from each session to help me be a better person.











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Copyright 2008 Dale Cobb All Rights Reserved

Please feel free to print and use any of the posts for personal growth or for your sales team as long as you prominently display the source. Any attempt to resell the material is strictly prohibited.